Manufacturing floors had a system for this long before we did. Back when I was assigned to the hose assembly plant in Easley, SC — yes, the same plant where that big orange robot arm scared the beejesus out of everyone — they were also in a full-court press to Lean manufacturing, complete with kaizen […]
Restaurant Service and Software Service
OK, another metaphor. I remember the moment pretty clearly. It was another one of those offhand comments that lands a little heavier than it probably should have. “Arjay, you talk about restaurants so much… maybe you should just leave software and go open your own. . . ” It was said with a laugh. I […]